If there is a manufacturer defect or print error on a custom order, we will work to get you a satisfying resolution. All other products can be returned within 30 days as long as they are sent back in new and resaleable condition.
Please contact us to get a Return Authorization Number before sending the item in. In order to get you a refund as quickly as possible, we will need that RAN to track your original purchase. If you send the product back without contacting us and receiving a Return Authorization Number, your refund may be delayed.
Heavy Duty Promos was formed in 2016 with the expertise of Henry Cook III, who had over 15 years of experience in the promotional products industry and the financial backing of Cook Brothers Truck Parts, an organization that for over 100 years has served the heavy duty parts needs for the trucking and transportation industry in upstate New York and northeastern Pennsylvania.
